Privacy Policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.  Reference made to Personal Data Protection Act (PDPA) 2010.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the website (insert email address) and browse without having to provide personal details. During your visit to the website you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at (insert email address).
Why do we collect your personal information?
A&A Chesterfield does not sell, share or trade customers’ personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group for internal use only.
When you create a A&A Chesterfield account the personal information we collect may include your:
  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender
How do we use your personal information?
The personal information we collect from you will be used in some or all of the following ways:
  • To deliver the products you have purchased from A&A Chesterfield
  • To update you on the delivery of the product and for customer support  purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with the services and information offered through our website and which you request
Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
When you register as a user on A&A Chesterfield website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.
Payments that you make through the website will be processed by our agent. You must only submit to us or our Agent or the website information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Security of your personal information
A&A Chesterfield ensures that all information collected will be safely and securely stored. We protect your personal information by:
  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorized computer access
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes
Disclosure of your personal information
We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from A&A Chesterfield website. In exceptional circumstances, A&A Chesterfield may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. A&A Chesterfield is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by A&A Chesterfield please drop us an email (insert email address) and we will resolve the issue.
Storage and retention of your personal information
A&A Chesterfield may store your Personal Information in hard copies or electronically in or outside Malaysia at any office or storage space, operated by A&A Chesterfield or any of its service providers for as long as necessary for the purposes as stated above and in compliance with any legal, regulatory or accounting requirements in the interest of the A&A Chesterfield.
Accessing and Updating your Personal Information
You can update your personal information anytime by accessing your account on A&A Chesterfield website.
Changes to the Privacy Policy
A&A Chesterfield reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.